Return & Refund Policy

1. Overview

At ItsTrend.in, we stand behind the quality of every product we ship. Because our products are manufactured on-demand specifically for each customer, our return policy differs from traditional retailers. Please read this policy carefully before placing your order.

2. Return Eligibility

A return request may be accepted for the following reasons, provided it is raised within the specified window:

• Defective product — manufacturing faults, printing errors, or structural defects. Raise within 48 hours of delivery.
• Wrong item delivered — you received a product different from what you ordered. Raise within 48 hours of delivery.
• Significantly inaccurate description — the product is materially different from the listing. Raise within 48 hours of delivery.
• Standard inventory items — unused, unwashed, with original tags attached. Raise within 7 days of delivery.

To be eligible for a return, items must be in their original condition, unused, unwashed, and with all original tags and packaging intact (where applicable).

3. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

• Custom-printed or personalised products (t-shirts, hoodies, caps, frames, totes with uploaded designs), unless defective or wrong;
• Items that have been used, washed, or damaged after delivery;
• Items returned without original tags or packaging;
• Items returned beyond the eligible return window;
• Digital products — all digital downloads are final sale;
• Products marked as Limited Drop / Final Sale at the time of purchase.

Minor variations in colour between the website image and the delivered product (due to screen calibration differences) are not considered defects and are not eligible for return.

4. How to Initiate a Return

1. Contact us at support@itstrend.in with:
   • Your order number
   • Clear photographs of the item (all sides, defect clearly visible)
   • A brief description of the issue
2. Our team will review your request within 2 business days and confirm whether the return is approved.
3. If approved, we will arrange a free pickup from your delivery address through our logistics partner. You do not need to visit any courier office.
4. Once the item is picked up, our quality team will inspect it within 3–5 business days of receipt.
5. Upon approval, a refund or replacement will be processed.

Do not return items without receiving approval from us first. Unapproved returns will not be processed and we will not be responsible for items lost in transit.

5. Refund Timeline

Once a return is approved and the item is received and inspected, refunds are processed as follows:

• UPI / Wallets: 3–5 business days
• Credit / Debit Cards: 5–7 business days (depending on your issuing bank)
• Net Banking: 3–5 business days
• Cash on Delivery (COD): Refund issued as a bank transfer (NEFT/IMPS) within 7–10 business days. You will need to provide your bank account details.
• Store Credit: Instant (if you choose store credit instead of a bank refund)

Refunds are processed back to the original payment method. We cannot redirect refunds to a different account. The "Last updated" date for refund status in your account panel will reflect when we initiated the transfer; actual credit to your account depends on your bank's processing time.

6. Exchanges

We currently offer exchanges only for size-related issues on standard inventory items (not custom POD products) and only when the item arrives in the same condition as when it was delivered.

To request an exchange:

1. Email support@itstrend.in within 7 days of delivery with your order number, item details, and the size you'd like instead.
2. Subject to availability of the requested size, we'll confirm and arrange the exchange pickup.
3. Exchange dispatch typically occurs within 3–5 business days of receiving your returned item.

If the required size is unavailable, a full refund will be issued.

7. Defective or Wrong Items

If you receive a product that is defective, damaged in transit, or materially different from your order, we will:

• Replace the item at no additional cost (subject to the same product/design being reproducible), or
• Issue a full refund of the product price plus shipping charges paid.

Report defective or wrong items within 48 hours of delivery with supporting photographs. Claims after 48 hours may not be eligible for resolution.

8. COD Returns

For orders placed with Cash on Delivery:

• Refunds cannot be made in cash; they will be issued as a bank transfer after you provide your account details.
• The COD handling fee (₹29) is non-refundable.
• If you refuse a COD delivery without a valid reason (i.e., not due to damage or wrong item), future COD orders from your account may be restricted.

9. Order Cancellations

You may cancel an order within 2 hours of placing it, provided production has not yet started. To cancel, email us at support@itstrend.in immediately with your order number.

Once production has begun (typically within 2–4 hours for custom items), the order cannot be cancelled, and the standard return policy applies.

If you cancel an eligible order before production, a full refund will be issued within 3–5 business days.

10. Your Rights Under Indian Law

Nothing in this policy limits or waives your statutory rights under the Consumer Protection Act 2019. If you believe your consumer rights have been violated, you may also approach:

• The National Consumer Helpline at 1800-11-4000 (toll-free)
• The Consumer Disputes Redressal Commission in your district
• The Integrated Grievance Redressal Mechanism (INGRAM) portal at consumerhelpline.gov.in

We are committed to resolving disputes fairly and in good faith. If you're unsatisfied with our response, these government resources are available to you.

11. Contact Us

Our support team is here to help. For all return and refund queries:

• Email: support@itstrend.in
• Include: Order number, photographs (where applicable), and your preferred resolution
• Response time: Within 2 business days