Shipping Policy

1. Overview

ItsTrend.in operates on a print-on-demand (POD) model. Unlike traditional retailers, we do not hold finished goods in a warehouse. Every product — whether it's a t-shirt, hoodie, or photo frame — is manufactured specifically for you after your order is placed. This means slightly longer processing times but significantly better quality, personalisation, and zero waste.

2. Processing Time

Processing time is the time required to produce your item before it is handed off to our shipping partner.

• Standard POD apparel (t-shirts, hoodies, tote bags): 3–5 business days
• Custom design orders (your uploaded artwork): 4–6 business days
• Accessories (caps, photo frames, posters): 2–4 business days
• Digital products: Instant delivery via secure download link after payment confirmation.

Processing times may be extended during peak periods (sale events, festivals, or high-volume drops). We will notify you of any significant delays via WhatsApp or email.

3. Delivery Timelines

After dispatch, delivery timelines depend on your location within India:

• Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 3–5 business days
• Tier 2 & Tier 3 cities: 5–7 business days
• Remote & rural areas: 7–10 business days

These timelines are estimates and cannot be guaranteed. Actual delivery may vary due to courier capacity, weather conditions, public holidays, or force majeure events.

Business days are Monday through Saturday, excluding national and bank holidays.

4. Shipping Partners

We work with leading Indian logistics providers to ensure reliable delivery:

• Delhivery — our primary partner for most pin codes
• Shiprocket — used when Delhivery does not service your area
• BlueDart — for express delivery in select locations
• India Post — for extremely remote pin codes not covered by private couriers

The shipping partner for your order will be selected automatically based on your delivery pin code and service availability. You will receive the partner's name and a tracking link in your dispatch notification.

5. Order Tracking

Once your order is dispatched, you will receive a WhatsApp message and/or email containing:

• The name of the shipping partner;
• A tracking number (AWB number);
• A direct link to the courier's tracking page.

You can also track your order anytime by logging into your account and visiting My Orders.

If you have not received a tracking update within 7 business days of placing your order, please contact us at support@itstrend.in.

6. Shipping Charges & Free Shipping

• Free shipping on all orders above ₹999 (within India).
• ₹79 flat shipping fee on orders below ₹999.
• ₹29 COD handling fee is applicable on Cash on Delivery orders in addition to the above.

Shipping charges are calculated and displayed at checkout before payment. For digital products, there is no shipping charge.

7. Address Changes

We begin production immediately after order confirmation. Address changes can only be made within 12 hours of placing your order and before production begins. To request a change, contact us at support@itstrend.in immediately with your order number.

Once an order has been dispatched, we are unable to change the delivery address. If the courier is unable to deliver due to an incorrect or incomplete address provided by you, re-delivery charges may apply.

8. Failed & Returned Deliveries

Deliveries may fail for the following reasons: incorrect address, recipient unavailable after multiple attempts, PIN code not serviceable, or refusal to accept the package.

• Couriers typically make 2–3 delivery attempts before marking a shipment as undeliverable.
• If delivery fails and the package is returned to us, we will contact you to arrange re-delivery. Re-delivery shipping charges apply and are borne by the customer.
• If you choose not to re-ship, a refund will be issued for the product amount minus the original shipping fee (if any) and COD charges.

9. Items Damaged in Transit

If your order arrives damaged, follow these steps:

1. Take clear photographs of the damaged package and product before opening fully.
2. Email us at support@itstrend.in with your order number and photos within 48 hours of delivery.
3. We will assess the damage and arrange a free replacement or full refund, at our discretion, within 3–5 business days.

Claims made after 48 hours of delivery may not be eligible for replacement or refund.

10. International Orders

Currently, ItsTrend.in primarily serves customers within India. We are working to expand our international delivery network. If you are outside India and wish to place an order, please contact us at support@itstrend.in to discuss availability, timelines, and custom shipping quotes.

International orders, where fulfilled, may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the customer.

11. Contact Us

For all shipping-related queries, please reach out:

• Email: support@itstrend.in
• WhatsApp: Available through your order notification thread
• Response time: Within 24–48 business hours